Field Support Specialist - Kolaka Timur (Retail & Consumer Products)

Join Mitracomm Ekasarana as a Field Support Specialist in Kolaka Timur, Sulawesi Tenggara and play a pivotal role in enhancing customer satisfaction and operational efficiency in the retail and consumer products sector. This temporary position offers a unique opportunity to work with a dynamic team and contribute to the growth of one of the leading companies in the region. As a Field Support Specialist, you will be responsible for providing technical support to retail outlets, ensuring smooth operations, and driving customer satisfaction. This role is perfect for someone looking to gain valuable experience in the retail and consumer products industry while working in a supportive and collaborative environment.

In this role, you will be responsible for visiting retail outlets on a regular basis to provide technical support, troubleshoot issues, and ensure that all systems are running smoothly. You will also be responsible for training retail staff on the use of new systems and products, and for providing ongoing support to ensure that retail outlets are able to meet their sales targets. This role requires a high level of technical expertise, excellent communication skills, and a strong commitment to customer satisfaction.

Mitracomm Ekasarana is a company that is committed to providing its employees with the opportunity to grow and develop their careers. As a Field Support Specialist, you will have the opportunity to work with a diverse team of professionals, and to gain valuable experience in the retail and consumer products industry. This role is an excellent opportunity for someone looking to gain valuable experience in a dynamic and fast-paced environment.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to retail outlets, including troubleshooting and maintenance of systems and equipment.
• Visit retail outlets on a regular basis to ensure that all systems are running smoothly and to address any issues that may arise.
• Train retail staff on the use of new systems and products, and provide ongoing support to ensure that retail outlets are able to meet their sales targets.
• Monitor the performance of retail outlets and provide feedback to management on areas for improvement.
• Work closely with the sales and marketing teams to ensure that retail outlets are stocked with the appropriate products and that promotions are effectively communicated to customers.
• Provide regular reports to management on the status of retail outlets and the progress of support activities.
• Collaborate with other members of the support team to ensure that all retail outlets are receiving the appropriate level of support.
• Stay up-to-date on the latest developments in the retail and consumer products industry, and use this knowledge to provide the best possible support to retail outlets.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a technical support role, preferably in the retail or consumer products industry.
• Strong technical skills, including proficiency in using a variety of software and hardware tools.
• Excellent communication and interpersonal skills, with the ability to build rapport with retail staff and customers.
• Ability to work independently and as part of a team, with a strong commitment to customer satisfaction.
• Valid driver's license and reliable transportation.
• Ability to travel to retail outlets located throughout Kolaka Timur and surrounding areas.
• Bachelor's degree in a relevant field, such as computer science, engineering, or a related discipline.
• Certification in a relevant technical field, such as ITIL or CompTIA, is a plus.

🛠️ Keahlian

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