Travel Service Quality Specialist

Panorama JTB Tours Indonesia · 📍 Jakarta Barat, Jakarta Raya · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
nego

Panorama JTB Tours Indonesia is seeking a dedicated Travel Service Quality Specialist to join our team. In this role, you will be responsible for ensuring the highest standards of service quality for our travel clients. Your efforts will directly impact customer satisfaction and loyalty, making this a crucial position for our company's success.

As a Travel Service Quality Specialist, you will work closely with our sales and operations teams to identify and address any issues that may arise during the travel planning and execution process. Your attention to detail and problem-solving skills will be essential in maintaining our reputation for excellence in the travel industry.

We offer a competitive salary, a collaborative work environment, and opportunities for professional growth. If you are passionate about travel and committed to delivering exceptional service, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Monitor and evaluate the quality of travel services provided to clients.
  • Identify and address customer complaints and issues promptly and effectively.
  • Conduct regular quality assurance checks on travel itineraries and services.
  • Collaborate with sales and operations teams to improve service quality and resolve issues.
  • Provide feedback and training to staff to enhance service standards.
  • Maintain accurate records of customer feedback and quality assurance activities.
  • Participate in quality improvement initiatives and projects.
  • Ensure compliance with company policies and industry standards.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Bachelor's degree in Tourism, Hospitality, Business Administration, or a related field.
  • Minimum of 3 years of experience in travel service quality assurance or a related role.
  • Strong knowledge of travel industry standards and regulations.
  • Excellent communication and interpersonal skills.
  • Attention to detail and problem-solving abilities.
  • Proficiency in using Microsoft Office Suite.
  • Ability to work well under pressure and meet deadlines.
  • Fluency in English and Bahasa Indonesia.

    • 🛠️ Keahlian

    Quality AssuranceCustomer ServiceProblem-SolvingCommunicationMicrosoft OfficeMultilingual
    Siap Melamar?
    Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang

    Lowongan Terkait