Guest Experience Executive

Join the prestigious Grand Copthorne Waterfront Hotel Singapore as a Guest Experience Executive and become the heart of our hospitality team in beautiful Bali. In this dynamic role, you will be the first point of contact for our guests, ensuring their stay is not only memorable but also seamless. With your exceptional communication skills and a passion for hospitality, you will create unforgettable experiences for our guests in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.

At Grand Copthorne Waterfront Hotel Singapore, we are committed to providing exceptional service and creating a warm, welcoming environment for our guests. As a Guest Experience Executive, you will play a crucial role in enhancing our guests' satisfaction and loyalty. You will be responsible for managing guest inquiries, resolving issues, and ensuring that our guests feel valued and cared for throughout their stay.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
• Provide exceptional customer service by addressing guest inquiries and resolving any issues promptly.
• Assist guests with check-in and check-out procedures, including room assignments and key distribution.
• Coordinate with various departments to ensure a seamless guest experience, including housekeeping, food and beverage, and transportation services.
• Promote and upsell hotel amenities and services to enhance the guest's stay.
• Maintain accurate and up-to-date guest records and communication logs.
• Act as a liaison between guests and hotel staff, ensuring clear and effective communication.
• Participate in training and development programs to continuously improve hospitality skills.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in hospitality or customer service roles.
• Proven track record of providing exceptional customer service and guest satisfaction.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Fluency in English, both written and spoken, is required.
• Knowledge of hotel operations and industry best practices is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving skills and a customer-centric approach.
• Valid certification in hospitality management or a related field is a plus.

🛠️ Keahlian

Lowongan Terkait